DesignThen
Podcast PlayerBooking SystemPage Builder

Knomii

Knomii

How I streamlined digital services and monetization for an online coaching community.

Green and pink Knomii characters surrounded by colourful symbols on dark green
Legacy project

This project is outside the board game industry.

I'm including it because it shows my design skills and how I manage a project.

Knomii, a team of esteemed coaches and therapists, wanted to extend their reach beyond the constraints of time and geography. Already successful in their individual practices, they aimed to scale their impact without the unsustainable option of merely working more hours.

Their mission was clear: to find smarter ways to support more people within the time they had, using digital solutions to amplify their reach and effectiveness.

A candid shot of three women in a meeting with Ollie Taylor in a casual setting.

What the client said

Cynthia Garrett
Cynthia GarrettCo-Founder, Knomii

DesignThen did an amazing job on our site. The most important thing for me was that our team would be autonomous in creating and updating pages and the system he created is perfect for us. It's allowed us to easily test and spin up experiments around monetization without having to involve dev work every time.

Ollie also has a gift for communicating around techy topics with non-tech people. He took the time to understand our goals and the site reflects exactly what we need to stay scrappy and focus our funding on key areas of the business.

From podcast success to digital transformation

The launch of Knomii's podcast was a pivotal moment in their journey. As a small, ambitious team of coaches and therapists, Knomii's goal was clear: they wanted to impact more lives within the limited hours of their day. This drive to extend their reach without being bound by time or physical presence was the heart of their mission.

My initial collaboration with Knomii focused on defining their visual identity and crafting a set of templates, enabling the team to consistently produce high-quality assets. This step, though outside my core offerings, was vital for establishing a strong, cohesive brand presence from the outset.

Knomii podcast artwork built around a radar of concentric rings
Knomii's green and pink bean characters on a flat background
A dark Knomii pattern of repeated bean shapes
An episode artwork template for the Knomii podcast

Encouraged by the podcast's success in reaching a wide audience, Knomii sought to replicate and amplify it. However, experimenting with formats like at-home retreats and live group sessions revealed the limitations of their digital setup.

The challenges of coordinating across time zones and keeping diverse groups engaged led to a pivot toward more accessible individual plans and on-demand group sessions, highlighting the need for a more integrated digital approach.

Custom podcast player

I developed a custom podcast player that centralized all forms of content, allowing users to explore and engage with audio content site-wide without interruption. This solution not only enhanced user experience but also underscored Knomii's commitment to accessible and continuous learning.

A media player for a podcast episode. The episode is currently playing, at 1.5x speed.

Event booking system

By replacing Eventbrite with a custom booking system integrated with Stripe, I significantly reduced user friction during event registration. This bespoke system enabled Knomii to capture essential participant details, share resources seamlessly, and avoid third-party fees, making wellness more accessible to their audience.

A colourful grid of upcoming courses, workshops and topics on the Knomii events page
A workshop page with its overview, host, schedule and cohort availability
The checkout for a workshop
The checkout for a multi-part course
A timeline of upcoming sessions related to the Fundamentals course. Details about the course instructors are displayed in the sidebar.

Custom page builder

Perhaps the most transformative tool was the custom page builder created within Sanity. It empowered the Knomii team to independently experiment with marketing strategies and event offerings without constant reliance on external support. This autonomy was a game-changer, allowing Knomii to dynamically respond to their community's needs and refine their offerings.

A friendly graphic of people and colourful beans supporting a person in the centre of a circle. The title reads 'it takes a village'
The profile page for Madeline Farquharson, with an overview of her qualifications and experience.

Results and impact

Traditional metrics like user engagement showed promising improvements, but the real success story was Knomii's newfound agility and self-sufficiency in digital experimentation.

Completed checkouts

Up from 18% to 70%, once abandoned checkouts fell from 82% to 30%.

Site engagement time

Up by 289%, nearly four times as long as before.

The tools I provided enabled Knomii to explore, iterate, and refine their services, culminating in a membership model that offered personalized coaching and community engagement, transforming the way wellness was delivered online.

Reflecting on success

The real measure of success in my partnership with Knomii wasn't just in the digital tools I developed, but in the autonomy and agility these tools afforded them. The podcast's success had initially demonstrated the potential of digital platforms to scale Knomii's impact. My mission was to replicate and expand this success across their digital presence, a goal I achieved by enhancing user engagement and simplifying the path to valuable wellness resources.

Ironically, the most pivotal moment in this journey came when Knomii used the custom page builder to independently manage their digital landscape. This phase of self-sufficiency was a testament to our success; I take pride in empowering clients to the point where my direct involvement can taper off, allowing them to thrive on their own. Making myself "redundant" in this way underscored my commitment to delivering lasting value.

In closing, the story of Knomii is a powerful illustration of how thoughtful digital solutions can magnify a company's reach and efficacy. Through our collaborative efforts, Knomii not only enhanced their service delivery but also secured a foundation for sustained growth and exploration.

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